Good support for those who don't mind some back and forth
The telephonic support was generally helpful, though I did end up repeating some information more than I would have liked. If you don't mind waiting on hold or explaining your problem again, then this service will probably suit you just fine. I found the assistance pretty clear and knowledgeable, so once the right person picked up my call, things progressed well. The training covered much of what I needed and the onboarding process was mostly smooth, though some steps could be better integrated to reduce the feeling of slow handovers. Sign-up and payment were straightforward and the invoicing was clear. I appreciated that automatic updates kept the software running efficiently without me having to intervene. It’s suitable for users who value helpful support and don’t mind a bit of a wait or repetition from time to time, but for those wanting ultra-fast resolution without repeating themselves this might be frustrating. Overall, my experience with support and communication was positive, if occasionally a little tedious.