Good support for patient users, tricky if you're rushed
Calling the support team gave mixed results for me. On the positive side, once I connected, the staff were polite and knowledgeable. They walked me through some technical issues with the dialer and database feature, which I appreciated. However, I did have to repeat my problem several times because the calls were transferred between agents who seemed not fully briefed. Waiting on hold was another issue — sometimes it felt like ages before anyone picked up. If you have patience and time, the telephonic support can definitely help resolve typical concerns, though. For someone who needs quick answers or a smoother flow without much waiting, it might not be the best fit. The software itself worked well after I got through to the right person, and automatic updates kept everything current without intervention. Still, I think the process needs improvement so that initial contacts get better prepared to assist immediately. So overall, the support is good but caters better to those who can spare some wait times and don’t mind a bit of repetition to reach solutions.