Good support for my working hours, but some limits
I really appreciated that the telephonic support team was available during much of my actual workday, which made it easy to get help when I needed it. The call times were convenient and matched my workflow well. On the positive side, the team always answered promptly and provided clear advice quickly, which saved me a lot of time. However, there were a few instances when the support was not available late in the evening, which is when I sometimes do catch-up work. This felt like a downside, especially because automated updates might not always cover late-hour technical questions. Still, the overall accessibility during core hours was a definite plus and made functioning with the software far less stressful. It’s just that for those occasional late hours, I had to rely on documentation instead of direct help. On balance, considering the responsiveness and quality of communication during the hours that matter most to my workflow, this was a very positive experience with only a minor reservation about limited late support.