Good support for most users, might not suit if you want instant answers
I found the support and communication from WFHI quite helpful overall. The telephonic support was available and usually manageable to reach within a reasonable time frame. When I needed help with understanding certain features of the database tool and the dialer, the representatives guided me patiently, explaining the steps logically. The training materials helped a lot as well in reducing the need to reach out frequently. However, sometimes I felt the knowledge base or FAQs could have been a bit more detailed to address typical queries more quickly instead of waiting on support calls. For users who are new to remote workflow software, the onboarding process is well-structured and easy to follow. But if you require very fast or 24/7 support, this might not perfectly suit your needs. The invoicing and payment setup was clear from the start, and all transactions appeared transparent. Overall, I would recommend it to professionals who want straightforward guidance and are patient enough during less busy support hours, but those demanding instant response might experience minor frustration.