Good support for beginners, not for self-starters
The support from WFHI was generally helpful and confident. They answered my calls and emails promptly, breaking down the steps as needed. Although I’m not very technical, the assistance made me feel I could manage the software after a few conversations. However, if you already know the basics of remote workflows, the support might slow you down because they tend to explain every minor detail. The communication was clear but somewhat repetitive, so it suits beginners best. If someone is experienced, they may not find the support very efficient. I ended up feeling more confident using the system overall, but it took some patience. The onboarding was logical, and updates didn’t cause issues during the support exchanges. Invoicing and billing queries were also handled well. I’d recommend this mostly to those new to remote workflow software rather than people looking for quick, self-guided setups.