Good support flow but was missing some initial clarity
Reflecting back on my experience with WFHI, the telephonic support was generally very helpful and the steps recommended for onboarding were logical. However, I did feel that the ordering of information reminded me of a puzzle missing a few pieces. The training and updates were thorough and the dialer worked efficiently during routine use which impressed me. But I believe initial guidance on using the database feature could have been structured better so I was less confused at first attempts. While the support team answered all my questions, proactive guidance could have enhanced the flow. On the invoicing and payment side, the process was straightforward after the explanations. What was missing was a bit more structured clarity in early communications so I could feel confident upfront. Overall, I appreciate how the automatic updates reduce hassle, and the priority support is reassuring. Still, a slightly clearer introduction to the key features in the right order might have saved me some back-and-forth and made the onboarding feel more seamless from day one.