Good support effort but the software wording could be clearer
Using the support and communication channels was a mix of positives and negatives for me. On the one hand, telephonic support was quite prompt and the people I spoke with seemed eager to help, which I appreciated. They explained the features and billing processes patiently and really tried to solve my concerns without rushing. On the other hand, I struggled with some of the software labels and terminology that didn’t make immediate sense. For example, the way the dialer and database functions were named sometimes led me to be unsure if I was in the right part of the software. Some info in the onboarding and training materials also used terms I found confusing, which slowed down my setup process. The automatic updates tried to clarify things, but they also introduced a few new terms without explanation. So, while the support people were clearly trying their best, the product wording held me back a bit and made me rely on talking to support more than I would have liked. If the software used simpler language or had better explanations integrated, it would improve the overall communication experience. In short, good service but a clunky language layer within the tool meant the experience wasn’t as smooth as it could be.