4 out of 54 of 5Verified purchaseSupport and communication
Good support effort but some delays to get started
You provide telephonic support that is willing to help and answers patiently, which I appreciate. However, the wait times before I could speak to someone sometimes stretched longer than I expected, delaying my onboarding flow. It took a couple of days before I had all the necessary guidance to fully use the calling tools and database features effectively. That said, once I was in touch and had gone through the initial training, the process ran smoother with automatic updates keeping things current without much interruption. So, the support is definitely proactive and careful, but the timeline before getting started could be quicker. Balancing these aspects, I think you do well to ensure quality, even if it comes with some initial wait.