Good support effort but could improve response time
I found the telephonic support to be quite helpful overall. When I reached out for assistance with the dialing tool setup, the representative was clear in their explanations and polite. However, the waiting time to get connected was a bit longer than I had expected, which was somewhat inconvenient considering I needed to configure part of the database feature swiftly. Though my query was resolved effectively, I do wonder if the support team could be made more accessible to reduce delays. I anticipate that I might need to call again in the future as I continue onboarding through the training modules. It was a positive experience but just a little time-consuming on the communication front. The priority assistance promised was good but perhaps a bit slower during peak hours. All things considered, I appreciate the overall help and would seek guidance again if needed, though hoping for quicker connections next time.