Good support during office hours, not as consistent otherwise
The support I received was quite good during the regular office hours I work in, which made it easier to get help when I needed it most. There was one time, however, when I called just before closing and wasn’t able to get through to the telephonic support, which was a bit inconvenient since I had some urgent questions regarding the dialer. Apart from that, the communication generally aligned with my schedule, which felt helpful. The invoicing and payment side worked smoothly every time, so there were no surprises there. Although I wish support was more flexible, the priority assistance and the training sessions I completed mostly fit well within my workday. The database feature blended nicely with the software’s calling tools, helping me maintain a decent workflow. Overall, there’s a balance here with some minor gaps in support availability contrasted with efficient billing and operational tools.