Good support coverage but limited to certain hours
I initially expected the telephonic support to be available round the clock due to the nature of remote work. However, I discovered that the support hours were limited to standard business timings, which sometimes caused delays in resolving my issues. When I did reach out during support hours, the assistance was effective and knowledgeable, meeting my expectations. The call quality and professionalism were consistent, and my concerns about the dialer and database features were addressed adequately. Despite this, the mismatch between the support availability and my actual working hours was a definite downside. The automatic updates often improved the software without requiring input, which I appreciated. Overall, the communication was good when available, but the restricted support window meant I had to plan my queries carefully. I hope in the future they consider extending support hours to better align with the varied schedules of remote users.