Good support compared to before, but a small gap remains
I found the telephonic support of this software quite good compared to other similar services I’ve tried in the past. The team was generally patient and helped clarify some tricky points during the onboarding phase, which made the transition smoother for me. What stood out was how they managed to explain the calling tools and database features clearly, which I found slightly lacking with previous providers. However, I did notice a small reservation in terms of response speed at times, especially when I needed urgent help outside regular hours. While the priority assistance was helpful, it wasn’t always instant. Despite this, the automatic updates and invoicing process remained hassle-free and well organized, which is a big plus in my experience. Overall, I feel the support is reliable and better than most, but there’s room for improvement in quick turnaround for certain queries, which is why I rated it four stars instead of five.