Good support charm but actual help missing, mixed bag
Hey buddy, gotta tell you about WFHI support – it’s a real rollercoaster! First off, when I signed up, everything looked shiny and they seemed pretty on the ball. But once I started using the dialer and messing with the database every day, the support started feeling kinda off. Sometimes they’d pick up fast on calls but solve nothing, other times they’d ignore stuff for a day or two, which is super frustrating when you’re trying to get your setup right. I mean, the automatic updates are cool and all but when they mess with features without giving a proper heads-up, it throws off my whole work routine. On the plus side, the billing and payment process was fairly smooth, fast invoicing and all. Still, I wish their team was consistent in communicating and fixing things ASAP because that’s what you really need day to day. So yeah, good phone manners and quick calls but not the dependable support I was hoping for. It’s like they chill sometimes then come to help, but it’s not enough to feel confident they’ve got your back fully.