Good support but wished there was more detailed guidance
In my experience with WFHI so far, the support and communication have been quite decent, though I found myself figuring out quite a bit on my own. The telephonic support was responsive and friendly, helping me when I reached out about certain issues with the calling tools and dialer. However, much of the onboarding and training relied on self-driven learning, which I acknowledge was part of the package since the updates roll out automatically. I liked that the database feature was fairly intuitive once I got the hang of it, but I think a more structured and detailed guidance during setup, especially regarding the invoicing and payment process, would have been beneficial. The sign-up was smooth enough, yet without proactive support after the initial training, I often felt left to troubleshoot minor difficulties alone. Still, the flow is designed well, and once you know the ropes, things work fine. Overall, I’d say what was missing was a bit more hand-holding early on, to help reduce those moments when you’re unsure whether you’re doing it right.