good support but took a bit longer than i hoped
Setting up everything was mostly smooth, but I gotta say the getting started part took a bit longer than expected. The onboarding flow and initial training were well put together, everything was explained in simple language so that was helpful. During the first call with support, the representative was patient enough to guide me through the dialer setup and also how to use the software's database feature. However, it took multiple calls and emails before I felt completely comfortable with the process, which made me a little anxious. I appreciated that the updates kept rolling automatically and didn't disrupt my workflow. Overall the portal runs well and the software is easy enough to navigate now, but the delay in understanding basic functions meant I lost some time in my first week. All in all, while I wouldn't say onboarding was instant, the support team was knowledgeable and polite throughout. Next time I join a similar program I might hope for quicker ramp-up or maybe an extended training session to get past the initial learning curve faster. The experience was definitely positive though and I have no complaints about the quality of telephonic assistance.