Good support but too much waiting and repeating needed
My overall experience with support has been mixed. On one hand, the representatives are polite and clearly knowledgeable about the software and billing process, which is a definite plus. However, several times I found myself repeating the same information or explaining my issue multiple times during calls. The waiting time on phone was longer than I expected, sometimes stretching upwards of 15 minutes, which can be frustrating when you just want quick clarifications. Yet, when the support staff once understood the problem, they provided helpful solutions and guided me patiently through the features, especially with the dialer and database updates. The automatic update feature itself seemed to work fine, with the software staying current without my intervention. So while I appreciate the competence of the team, the delays and repetition really test your patience. It’s like a balance: the quality of help is good but reaching it requires endurance. I guess if they optimize call handling and reduce wait times, support could get much better. For now, it’s a bit of a hit and miss, not all bad but not seamless either.