Good support but still some blind spots
Compared to the other remote workflow tools I've tried, WFHI’s support actually stands out. When I needed help with the dialer or database stuff, the telephonic support was responsive and friendly, which made a big difference. The updates are automatic and I barely have to worry about them, which feels like a real advantage over my last tool where I had to pause work to update manually. On the other hand, sometimes the info given isn’t super clear, especially about how to handle some advanced features, which makes me wish they had a better knowledge base. The invoicing and payment process here is straightforward, much smoother than my previous platform that had too many hoops. If I had to sum it up, WFHI’s support is definitely better overall, but not perfect — occasional gaps in communication mean I have to experiment a bit, which can be frustrating. Still, I’m glad I’m using this compared to what I had before, even if there’s room to improve clarity.