Good support but still left me stuck for future issues
When I first reached out to support, I was impressed by how quickly they answered my call and listened carefully to my problem setting up the dialer. The person on the phone was polite and walked me through the steps to configure the settings. However, once the issue was fixed, I felt unsure about whether I would be able to handle similar problems if they occurred again, as the instructions didn’t always feel clear or simple to remember. The training materials didn’t cover this adequately, so I worried about what happens next time I face technical difficulties. Also, the invoicing interface was not very intuitive, making it hard to double-check payments without calling support again. Despite the initial positive contact, I feel somewhat unprepared and would likely require help again in future because the overall onboarding didn’t equip me fully. While the software updated automatically, I wish the documentation and training were more detailed to reduce my reliance on telephonic support. So in summary, good support but still a long way to go for me to feel completely confident on my own.