good support but sometimes mixed results
Overall, my experience with the support and communication has been mixed. On one hand, when I called the telephonic support, I found the team quite responsive and willing to help with getting me started on the database feature and the dialer tool. Their explanations usually made sense, and they helped me navigate some of the automatic updates without interrupting my workflow. On the other hand, there were moments when their responses felt a bit rushed or generic, which left me feeling unsure if all my questions were fully resolved. Invoicing and payment processes went smoothly enough, though I felt some guidance could have been clearer there. The onboarding flow for training was fine but didn’t feel particularly personalized. In sum, support was helpful overall but occasionally left me wanting a bit more detailed attention. I’m still using the software and seeing its benefits but hope future communication gets a little more consistent.