Good support, but something important was missing
When I first signed up, I wasn’t sure what to expect from the support and communication side of things, and in some ways, it met my expectations while in others, it missed the mark. They were fairly quick to respond when I called in, and the priority assistance felt helpful once we got past initial small delays. The telephonic support team seemed knowledgeable about the software and the training process. However, I did notice that the support didn’t quite cover all the advanced questions I had about how the automatic updates might affect my existing workflows. This left me trialing things on my own more than I would have liked. The onboarding was clear for the basics but didn’t fully prepare me for issues around maintaining the database or dialing tools over time. So, while I appreciated the help I got, I’d say what was missing was deeper ongoing support or proactive communication about potential challenges ahead. It worked to a degree, though it could be more comprehensive for users trying to get the most out of everything.