Good support but some timing issues
You did a solid job arranging support during the hours I actually work, which obviously makes a big difference for engagement on my end. I appreciated being able to reach out when I needed help and that the telephonic support was generally clear and responsive. It fit fairly well with the surge hours in my daily planning, although sometimes there was a bit of delay when it overlapped with less common hour shifts, which threw off a tight schedule. The updates and calling features worked seamlessly when used during normal hours, so the software itself fit well with my workflow. Sign-up and invoicing were smooth processes, too, and the explanation during onboarding gave me confidence to get started promptly. My one reservation is that the support availability could be adjusted to cover more extended hours or a wider range of time zones. Overall, it helped me a lot, and I felt the process respected my actual working rhythm, which is not always the case in remote setups.