Good support but some things I had to solve solo
The support offered through WFHI was generally responsive and aimed at guiding me through the more complicated parts of the software. For example, the initial onboarding and training sections went smoothly, with the support team answering questions thoughtfully over the phone. However, I did find that I had to work out several settings within the calling dialer and database features on my own, often by consulting the manuals. That was a bit of a challenge when time was tight because I wanted to make the best use of the platform as quickly as possible. While the automatic updates were handy, they also added some minor confusion because I wasn’t always sure what had changed without checking notes from support. The invoicing and payment process was straightforward and handled without issue. So, the good side was that help was there when I reached out, but the less good side was the frequent moments when I was figuring things out without immediate support. Overall, the system did the job, but I wish there was a tad more proactive guidance.