Good support but some rough edges to note
By the end of my experience, I felt quite confident in using the software and managing my remote workflow, but that confidence came after some trial and error. On the positive side, telephonic support was readily available and generally helpful; getting through to them could sometimes take longer than I'd like, and occasionally the advice needed follow-up questions. This back-and-forth was a bit time-consuming but understandable given the complexity of the system. The training materials were clear and accessible, which helped reduce the need for constant contact. I especially appreciated the way automatic updates improved the software without needing my input. Even so, some features took a bit of experimentation to fully grasp. Balancing the strengths and weaknesses, I think the overall support provision was solid but not flawless. The customer service team showed dedication in helping resolve my hurdles, which made a big difference by the time I felt ready to work independently.