Good support but some labels left me scratching my head
Using WFHI's support service was a mixed bag. On one hand, calling the helpline was straightforward, and the person on the phone was friendly and quick to respond, which I liked. The telephonic assistance definitely helped me navigate some of the dialer features, especially when I got stuck with the call logging system. On the other hand, the labels around the database and certain menu options were not always intuitive. For example, I often found myself guessing what a label meant or hunting through multiple tabs to find the right feature. This made me wish the software’s wording was clearer or perhaps they had a glossary right in the interface. The training sessions did touch on terminology, but I feel it could have been reinforced better in the software’s interface itself. Though the support team answered my questions well, I kept circling back to confusion caused by those labels. So, overall, helpful support with great communication, but the software could improve on front-end clarity to ease navigation and reduce the need for too many support calls.