Good support but some labels confused me
I found the support and communication with WFHI to be generally helpful, although the labels in the software were sometimes confusing. When I first accessed telephonic support, the agents were patient and tried to clarify my doubts. While the overall wording was clear at times, I kept circling back to a few terms that didn’t quite make sense in relation to the calling tools and the database feature. The training was designed so that you could reach out anytime, which was nice, but I did notice that some label names on the dashboard didn’t intuitively match their functions. This made it a bit slow to find exactly what I needed without asking for help repeatedly. I think the effort of calling the support and explaining myself multiple times was manageable, but a bit frustrating. Also, the automatic updates that came through occasionally changed where some buttons were located, which added to the confusion initially. That said, after a few interactions, I felt more confident navigating the system. The sign-up and payment processes also went smoothly, and the priority assistance option was useful when I needed quicker answers. Overall, I’d say support is quite effective, though some improvements in how the options are named or presented would help a lot. It’s good that the team is approachable, but clearer wording would truly reduce the number of follow-ups I had to make.