The support team was easy to get in touch with when I encountered issues during the initial setup of
The support team was easy to get in touch with when I encountered issues during the initial setup of the call dialer and database integration. I called a couple of times and the telephonic support was patient and explained steps clearly, which I appreciate. However, there were moments when I felt the response took longer than expected, especially during peak hours. The automatic updates rolled out during my first week slightly disrupted my workflow, but the team informed me about them in advance, which was helpful. Overall, I was satisfied with how training materials laid out the features and helped me get started, though I did have to follow up a few times for clarifications. I think I would call for support again if I faced any roadblocks since they were largely knowledgeable and courteous. The sign-up and payment experience was smooth without surprises. While support was mostly efficient, I wish the wait times could be improved to make the whole onboarding experience seamless. I’m glad I have the option to reach them though and would not hesitate to use it if needed.