Good support but some delays in getting started mixed the experience
Reflecting on my time using the software, the support was definitely a strong point. Whenever I had questions, especially about integrating my database with the system or using the dialer, the team gave me prompt and clear instructions. That telephonic assistance really helped ease the initial confusion. On the downside, the signup and onboarding flow took longer than I expected. It wasn’t a massive delay, but setting up took a couple of days more than I thought it would. This made my first week a bit frustrating as I wanted to get going quickly. Also, while automatic updates were welcomed, sometimes I noticed small interruptions in my workflow after updates were pushed. Nothing major, but noticeable. The invoicing and payment process was straightforward, and I appreciated how transparent it was. Overall, I’d say the great support almost balanced out the slower start, but I hope future onboarding is quicker with fewer minor interruptions along the way. The experience left me optimistic about continuing with the platform.