Good support but some delays and confusions
When I first encountered issues while using the software, I found the support team approachable and willing to help, which I appreciated. They were polite and listened carefully to my concerns during our telephonic conversations, making the communication warm to some extent. However, the assistance was not always timely; on a few occasions, I had to wait quite a while for callbacks. Also, explanations sometimes felt a bit generic and didn’t fully address the complexities in my case, which was frustrating. The payment and invoicing process was clear, and I had no trouble signing up or managing my subscription, so that part worked well. Updates to the software happened automatically and without disruption, which was a positive. Overall, there were definite moments where I felt supported and valued, but the delays and occasional confusion made using the help less than what I had expected. If these areas improved, I could feel more confident about continuing with this service consistently. As of now, while some parts were fine, others need more care to get to a dependable level.