Good support but slow responses sometimes
Reflecting now after completing my initial phase with the software and training, the communication experience was mixed. On one hand, when I needed help with the dialer setup, the telephonic support team was helpful and explained the steps well, which I appreciated. On the other hand, their response times occasionally lagged more than I expected; sometimes I had to repeat the same questions in follow-up calls due to unclear answers. Waiting became a factor, which slowed down my familiarization with the database feature and key software functions. While automatic updates were a convenience, I found the lack of immediate clarification a hurdle during that period. That said, the sign-up and invoicing process was smooth, contributing positively to the overall impression. The blend of responsive moments and frustrating waits has shaped how I see the service: capable but with room to improve on communication speed and clarity.