Good support but setup was partly one-off and partly ongoing
The support and communication from this service showed a mix of effectiveness and challenges for me. On the positive side, once the initial setup was complete, ongoing telephonic support was helpful whenever I needed assistance especially with calling tools and database features. However, the setup process itself required quite a bit of one-off attention where I had to manually configure several elements, which was somewhat time-consuming. The training helped, but I found that some parts like the dialer settings needed repeated tweaking during the first week. The system overall performed well once stable, automating many updates smoothly which reduced daily maintenance. Yet, if you expect a fully automated onboarding with minimal input, this might mean some upfront work. I feel the balance between one-off setup and ongoing support is uneven but definitely workable. The invoicing and payment processes ran fine, and sign-up was straightforward. So, while there are some operational hurdles early on, the software does its job once everything is properly configured and the help desk stays responsive for any issues that come up.