good support but setup is mixed experience
When I started with the software, I found that the initial setup required quite a bit of one-off attention. The sign-up process was straightforward enough, but configuring the calling tools and integrating the database took some time. One specific moment was when I had to sync my contacts – that felt like a hurdle that could have been less complicated. Ongoing support has thankfully been easier to access and quite responsive, so any further tweaks or changes were dealt with in real time, which I appreciate. The automatic updates run quietly in the background without much disruption, and that ongoing convenience is a plus. Still, the one-off setup demands a considerable effort, especially for someone trying to get going quickly. On balance, the process has its frustrating moments mixed with some genuine support benefits. I can say the system is better suited if you're prepared for a little patience initially, but the smooth ongoing management makes up for it.