Good support but setup guidance could be clearer
When I started using the software, the telephonic support was quite helpful, especially during the initial setup phase. They answered my queries about the dialer and the workflow quite clearly, which made me feel more confident in navigating the system. However, I noticed that a lot of the setup felt like a one-off affair—once I got through the process, ongoing support felt a bit less involved. The automatic updates did improve the software occasionally, but I would have appreciated a little more continuous guidance on how best to make use of new features. Sometimes, I found myself second-guessing small things because I wasn’t sure if it was just me or something the software did differently. The onboarding training laid a good foundation, but more follow-ups or check-ins might make the experience more seamless. Also, the invoicing and payment steps went smoothly, which was nice, with no glitches. Overall, the communication was friendly and supportive, but I think it would be better if there was a bit more ongoing check-in or help available as we keep using the system.