good support but response sometimes slow
So I reached out to their telephonic support a few times during the first few days and overall it was quite reassuring. The people on the line were calm and explained things politely but sometimes the response time felt a bit slow which was frustrating when I needed quick fixes. The ongoing communication updates via email were clear and helped me track the progress of my queries. I felt confident in their willingness to help but a bit less confident about the speed. The integration with the dialer software was pretty smooth, and when I did get through support, they resolved my issues fully. It would be great if they could improve their callback timings as well. Overall, the positives definitely outweighed the negatives so I’d say 4 stars for support and communication.