Good support but payments process needs more guidance
My experience with billing and payments was mixed. On the one hand, the invoicing system worked properly and the online payment portal was secure, which I appreciate. The invoices arrived in good time and contained the necessary information clearly. On the other hand, I found the overall billing process confusing due to lack of detailed guidance provided initially. I had to figure out many parts on my own, including how to handle recurring payments and understanding the fee structure. The software’s automatic updates sometimes changed the interface, affecting how billing information was entered, and I was not warned in advance which caused some frustration. Support was available via phone but often the responses were generic, requiring multiple calls to get precise answers. While the basic billing worked well, more proactive help or tutorials would have improved the experience significantly. In conclusion, the system is functional but demands self-reliance which might not suit everyone.