Good support but onboarding took longer than I hoped
Starting with WFHI was mostly positive, especially because the support team was polite and generally ready to help when I reached out. They walked me through certain parts of the training, which made grasping the software clearer. However, I have to say that getting everything set up took more time than I originally expected. Onboarding felt a bit slow due to waiting for responses and some back-and-forth clarifications about the database and dialer configuration. I was eager to start using the calling tools effectively, but that delay meant it took nearly a full week before I felt comfortable managing the workflows independently. The invoicing and payment process, thankfully, was much simpler and transparent, which helped ease some of the initial friction. Overall, it’s a worthwhile service, but if you’re looking for immediate onboarding with no wait, you might find yourself somewhat frustrated. That small delay was the only real downside to an otherwise solid experience. Their automatic updates and telephonic support definitely improve the workflow once you’re settled in, which makes the slowdown during setup a little less troublesome.