Good support but onboarding took longer than expected
I think the support team was generally helpful, but getting fully up and running took longer than I wanted. Initially, I had to wait a couple of days for a detailed response regarding some billing questions, which made the onboarding stretch out. However, once I received the guidance, setting up the calling tools and understanding the database feature went pretty smoothly. The telephonic support later was decent at addressing my concerns quickly. What I did feel was missing was a more proactive walkthrough or clearer timelines during the first setup phases. If the communication had been a little faster and more detailed, I believe the entire process would have been less stressful and much quicker. Overall, while I’m satisfied with the support quality itself, the delay in getting started felt like the main shortfall in my experience with this product.