I can say the support itself was positive and helpful during my initial experience, but there was a

I can say the support itself was positive and helpful during my initial experience, but there was a

I can say the support itself was positive and helpful during my initial experience, but there was a notable delay in getting fully started with the platform. The onboarding process took significantly longer than I anticipated, which created some frustration. When I first signed up, the software guided me through step-by-step setup, but several steps needed clarification from telephonic support before I could proceed. Although the support team was professional and answered my queries clearly, the wait times for callbacks or follow-up assistance were longer than I would have liked. This extended the initial start-up time by several days. On the other hand, once I crossed these hurdles, the database feature integrated well with my workflow and the automatic updates kept everything running smoothly without additional input. The training provided was effective but could have been more comprehensive to reduce the need for multiple support calls. Despite this, I do appreciate how polite and informative the communication was throughout. So, while the eventual setup was successful and the support was commendable, the overall experience was mixed because of how drawn out the early days felt.