Good support but not quite what I expected at first
My experience with WFHI support was a mix of positive elements alongside a few things that didn’t quite match my initial anticipation. Before signing up, I imagined that telephonic assistance would be easily accessible and consistently prompt. That turned out to be partially true. On the one hand, when I did get through, the support staff were knowledgeable and helpful with clarifying features like the dialer setup and paying invoices. On the other, reaching them sometimes required waiting, which was a bit frustrating in the moment. The training and onboarding workflows helped minimize confusion so I needed support less often than I feared. Automatic updates ensured the software stayed current without hassle, which relieved some stress about tech issues. Looking back, the overall feeling I have is that the support was good but mixed in terms of availability and response speeds. It balanced out in the end, but initial expectations were a little higher than what I actually experienced on the ground.