Good support but not lightning fast
I felt the support team was generally responsive enough but they could be quicker. When I reached out with questions about using the call dialer or updating my database, the answers came within a day or so, which was okay but not ideal. There’s definitely some effort needed to get help at the time you want it since they don’t operate 24/7. Despite that, the communication was respectful and to the point, and they helped me sort out invoicing concerns promptly. The training materials complemented the telephonic assistance, although I mostly relied on calling the support line. I was glad that the automatic updates did not disrupt my workflow so that part felt smooth. Still, the waiting between a query and a reply meant I had to plan my work around their hours. So, while the support team tries to be helpful, the experience could be improved by faster responses or longer service availability. This would make handling any bumps during onboarding or daily use less stressful. Overall, I got the help needed but it lacked speed and flexibility.