good support but not fully aligned with my working hours
I found the support from the team to be generally responsive and helpful. They were available through calls and seemed eager to assist whenever I reached out with questions about the software features or the calling tools. The communication channels were clear and well-organized which made it easy to know where and how to ask for help. However, my main limitation was that their support hours did not entirely match the hours I usually work. Since I tend to use the software outside typical business hours, I occasionally found myself waiting for assistance until the support team was available during their set timings. This delay affected how quickly I could resolve some issues or clarify doubts at times. Despite this, the training resources were well-prepared and the onboarding process itself was smooth, so I did not often need immediate help. While the support was comprehensive during its active hours, I believe extending support availability or offering some form of chat assistance during off-hours might benefit users working on different schedules. Otherwise, the overall support and communication structure felt very solid, and I appreciated the promptness within the available times. My only reservation is about this gap in timing rather than quality of help, which made me feel less connected to support at certain points.