Good support but not all smooth sailing
In my experience with WFHI, the support and communication were pretty solid overall. Whenever I hit a snag, like when the dialer behaved oddly during calls or the database didn’t update as expected, I was able to reach out via phone support, and they were generally quick to pick up and helpful in guiding me through troubleshooting steps. What I found a little frustrating was that resolving some issues required multiple follow-ups, which made it a bit of a drawn-out process. That said, I really appreciated how the team communicated clearly during these times, keeping me in the loop about what they were doing and the progress being made. Sometimes software updates caused minor hiccups, but the support folks helped me navigate through them without too much stress. One thing that I keep going back to is how the swift communication helped me stick with the system even when small technical difficulties popped up. All in all, the support experience was positive enough to make me feel confident about continuing with WFHI, despite occasional bumps along the road.