Good support but needed some follow-up
Day-to-day experience with WFHI support was generally positive. While the initial setup had its quirks, ongoing communication helped iron many of those out. The support team was mostly responsive, replying within a day or two whenever I raised doubts. However, on some occasions, getting clear explanations required a few follow-ups because the first response was a bit vague. The telephonic support was fairly helpful once I got someone familiar with the issues I was facing, but it could have been more proactive in some cases. The software itself updated automatically without causing disruptions, which was a relief. Using the dialer and database features generally ran smoothly during regular use, though occasional glitches showed up during peak hours. I appreciated the invoicing and payment procedure being straightforward but found that sometimes the invoicing details weren't as detailed as I expected. Overall, the support effort required from me was moderate—not too heavy, but not completely hands-off either. I'd say it's a solid system that just needs a bit more polish in communication.