Good Support But Needed More Troubleshooting Options
The training and onboarding went smoothly for the most part, and I appreciated how the team handled issues when I hit snags. Early on, I ran into some trouble using the dialer tool as the setup wasn’t exactly straightforward. However, the support staff responded promptly to my questions, guiding me through fixes patiently. That kind of help made a big difference because it kept frustration at bay. What I found missing was a more comprehensive troubleshooting section in the training materials themselves. Sometimes it felt like I had to rely heavily on live support instead of finding answers on my own quickly. A few short video clips or FAQs covering common problems would have been helpful here. Overall, I liked the onboarding vibe and how challenges were managed, but a bit more self-help content within the training could improve the ease of learning and independence.