4 out of 54 of 5Unverified experienceSupport and communication
Good support but more hand-holding expected up front
I expected the support team to guide me through each setup step with clear instructions, especially when I faced problems using the database and calling features. They were definitely knowledgeable and helpful once I reached out by phone, providing useful answers to specific questions. However, much of the initial figuring out I had to do was on my own, which sometimes felt overwhelming. Compared to other platforms I've tried, this one assumes a bit more prior knowledge or willingness to experiment. So while I appreciate the assistance they offered after the fact, I wish the onboarding was accompanied by stronger, more directive support early on to lessen that learning curve and reduce the guesswork.