Good support but missing occasional proactiveness
Reflecting back over the months using WFHI, I found the support team very responsive whenever I reached out. Calls and emails got timely replies, and the people were friendly and professional, which always made a difference during troubleshooting. What struck me, however, was that support rarely checked in proactively unless I raised an issue. There wasn't much proactive guidance or tips to improve workflow unless explicitly asked. This was slightly disappointing because occasional proactive updates could have made my experience smoother and saved some time on my end. Overall, the communication was strong, but I felt a touch more initiative from the support team would have elevated the service by helping anticipate needs before problems arose.