Good support, but missing clearer pre-purchase details
Initially, I was expecting a seamless sales experience given their reputation, but there were a few hiccups that I hadn't anticipated. The sign-up process was a bit more complicated than I had thought it would be, and the invoicing took slightly longer than I expected. However, when things did go wrong, their telephonic support was prompt and helpful, which was a relief. The automatic updates sometimes introduced minor glitches that needed follow-up, and the ongoing priority assistance made those easier to manage. What I found lacking was clearer communication during pre-purchase about the actual onboarding flow duration and how training sessions would be scheduled. Compared to other providers, WFHI communicates well once you’re on board but could improve what they tell potential customers ahead of time. Overall, the software and training met my needs well, with just a bit more transparency likely to avoid any surprises.