good support but missing a bit of speed
I have used the support several times now, and honestly the people on the phone and chat are quite helpful. They really listen and try to solve the problem but sometimes the wait times between responses can get a bit long. There were a couple of times when I had to explain my issue more than once because the assistants didn’t have all the info right away. I guess communication could be smoother if they had more training on the specific software components. It would be great to see less of that repetitive asking and waiting because at times it feels like a lot of back and forth. Overall though, the assistance is solid and the team does try to be friendly and patient even though the waiting can get tiring. They always make sure to follow up and check if my issue is resolved, which I appreciate since it doesn’t feel like they just want to end the call asap. I’m hoping they work on speeding things up a bit because the support really matters when you’re busy and stuck. If they manage that, it’d be pretty well rounded.