Good support but missed some timely follow-ups
When I signed up for the service, I expected telephonic support and priority assistance to be prompt and available as described. Initially, the onboarding flow moved along well with clear instructions on how to use the calling tools and integrate the database feature. During my first week, I contacted support for help with the dialer audio quality; the person on the phone was friendly and gave some useful tips. However, after that, communication slowed down unexpectedly. Follow-up calls or emails to clarify automatic updates were delayed or missing, which affected my ability to stay current. The support never matched the quick responsiveness I anticipated based on the pre-purchase information, which was disappointing. On the positive side, the payment process and invoice delivery happened on time without any issues, so at least that part met my expectations. Still, I was left wishing for a more proactive approach in support communication instead of having to chase answers myself. So my experience was a mix: some help was there, but the service didn’t fully match the level I had expected beforehand.