Good support but missed some quick info
I found the support to be fairly helpful when I reached out, the team was responsive and patient. However, when I was trying to navigate through the documentation and training materials, I felt that some of the information was scattered and hard to locate quickly. For example, I wanted to understand how the calling tools integrate with the database feature, but it took some digging and back-and-forth with support to get a clear explanation. The telephonic help was friendly and courteous, but sometimes the answers were a bit generic or required waiting, which was frustrating when I had urgent queries. The sign-up and payment processes were straightforward, and the invoicing came promptly, which made that part of my experience smooth. Overall, I think the communication channels were useful but could be better structured so users can find what they need without always needing direct support. It felt like a mix of helpfulness and occasional gaps that slowed me down. With a little more clarity or a centralized resource, I would have had a more seamless time finding exactly what I needed to make the most out of the software and training.