Good support but missed a clear step-by-step roadmap
I found the support and communication from WFHI to be very helpful overall, especially when it came to the initial setup and database features. The process began with signing up, followed by invoicing and payment, and then I received detailed training videos on how to use the software tools. However, while each step individually made sense, the communication lacked a comprehensive overview connecting them smoothly. For example, after initial training, it wasn’t clearly explained when or how the automatic updates would roll out, or what changes to expect in the calling tools specifically. Reaching out to telephonic support helped fill in these gaps, but it would be ideal if this missing big-picture guide came with onboarding. The priority assistance team responded quickly and helped resolve issues in order, though having the full ordered steps upfront might save new users from feeling a little lost during early usage.